AI Disclosure
Exactly where AI is used in our service, where a human takes over, and what we never do.
Last updated · January 2026
Where you'll meet AI
| Surface | What it does | Human in loop |
|---|---|---|
| Concierge chat | Scopes your job, gives a price range, suggests a slot. Runs on a language model we host locally. | Always one tap away - press "Talk to a person" any time. |
| Photo-to-quote | You attach a photo; a vision model identifies the install scenario; the concierge uses that to scope. | Final price confirmed by your assigned tech on arrival. |
| Follow-up SMS | If you don't book, we send up to two follow-ups. AI drafts; we approve every send. | Every message reviewed by a human before it goes out. |
| Tech pre-brief | 30 min before arrival, your tech gets a brief summarized from your chat + photos + notes. | The tech reads it before they knock on your door. |
| Post-install check-in | 48 hours after the job, an AI-drafted check-in goes out. If you flag a problem, a human calls you. | All replies routed to a human within hours. |
| Predictive maintenance (robotics) | ML models flag wear in autonomous mowers and industrial cells before they fail. | Fleet engineer reviews the alert and dispatches. |
Models we use
We don't lock our customers into a specific AI vendor. The models we use change as the technology improves. As of the date above:
- Concierge text: a self-hosted open-weights language model running on infrastructure we own.
- Vision (photo-to-quote): a self-hosted vision-capable model.
- Cloud fallback: when our local stack is unavailable, the concierge falls back to a cloud-hosted commercial model. The fallback provider has a zero-retention data agreement with us.
- Embeddings (for search and routing): self-hosted.
What we never do
- We never train external AI models on your photos, chat history, or job details.
- We never use AI to pretend to be a specific human on our team. The concierge says "I'm the infrastruQture Concierge."
- We never let AI sign contracts, run payments, or commit to a price without human approval.
- We never use AI to depict a customer, a tech, or a job that didn't happen. Any AI-generated visual on our website is labeled "AI visualization" with a sparkle badge.
Labeling we use
Real footage - unedited camera capture of a real job.
AI visualization - a generated clip, concept render, or cutaway. Labeled wherever it appears.
Opting out
You can opt out of the AI concierge at any time. Email hello@infrastruqture.com or call (512) 649-4567 and we'll handle everything human-to-human.
Questions about a specific AI interaction?
If a concierge message felt off - wrong price, weird tone, missing context, anything - please let us know. We review flagged conversations, fix what we can, and use the feedback to tune our prompts. AI improvement is downstream of customer signal.